The ITIL Foundation Certificate in IT Service Management is primarily aimed toward the following:

• those who require a basic understanding of the ITIL framework;
• those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
• IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute, to an ongoing service improvement program.

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance.

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

• Service Management as a practice (Comprehension)
• Service Lifecycle (Comprehension)
• Key Principles and Models (Comprehension)
• Selected Processes (Awareness)
• Selected Roles (Awareness)
• Selected Functions (Awareness)
• Technology and Architecture (Awareness)
• ITIL Qualification scheme (Awareness)

ITIL^® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.